Report a game bug

What to include so the team can investigate a problem.

Try these checks

Check whether a newer version of the game is available from its official store. Restart the game and make sure your device meets the requirements shown on its game page.

Send useful details

Use Contact Us and choose Bug report or Game support. Include the game title and version, your device model and operating system, what you expected, and what actually happened. Describe the steps that reproduce the problem.

Protect your progress

Avoid clearing app data or reinstalling a game unless you know your progress is backed up.

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